Yang, Tianxiang
Faculty of Science and Technology Dept. Industrial and Systems Engineering Assistant Professor (Non-tenured) / Research Associate (Non-tenured) / Instructor (Non-tenured)
Graduate School of Science and Technology School of Informatics, Management, and Human Sciences Curriculum of Industrial and Systems Engineering Assistant Professor (Non-tenured) / Research Associate (Non-tenured) / Instructor (Non-tenured)
Research Overview
To improve customer satisfaction, I use machine learning-based natural language processing models to analyze customer purchasing behavior, customer browsing history, and reviews of products and services. The results can lead to actual business policies.
Specialty
Machine Learning, Purchase History Analysis, Natural Language Processing